Refund policy

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

Due to the nature of supplements and ingestible products, strict conditions apply.

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Eligibility for Returns

To be eligible for a return:

• The item must be unused, unopened, and sealed in its original packaging

• Safety seals must be intact and untampered

• The product must be in resalable condition

• You must provide proof of purchase (receipt or order confirmation)

For health, hygiene, and safety reasons, we cannot accept returns of opened or used supplements, even if only partially used.

This policy protects all customers and complies with food and supplement safety standards.

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Non-Returnable Items

The following items cannot be returned:

• Opened or used supplements

• Products with broken or removed safety seals

• Products that have been tampered with

• Perishable nutrition items

• Clearance or sale items

• Gift cards

• Custom bundles or promotional packs

We also do not accept returns on products where dissatisfaction is based on:

• Taste preferences

• Personal reactions or sensitivities

• Individual performance expectations

If you are unsure whether a product is suitable for you, please consult a healthcare professional before purchase.

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Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product

• A defective product

• An incorrect item

• A product that appears tampered with

Contact us within 48 hours of delivery so we can investigate and resolve the issue.

Contact details:

📧 admin@xpn-sa.co.za
📞 +27 (0) 82 444 1796

You may be asked to provide photos of the product and packaging.

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How to Start a Return

To initiate a return, contact:

📧 admin@xpn-sa.co.za
📞 +27 (0) 82 444 1796

Returns must be approved before being sent back.

Approved returns must be sent to:

Shop 4B, Loftus Retail Park
Pretoria, 0007
South Africa

Items returned without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer unless the item was incorrect or defective.

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Exchanges

Due to the consumable nature of supplements, we do not offer direct exchanges.

If your return is approved, you may place a new order separately.

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel within 14 days.

However, this right does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed.

Therefore, opened supplement products cannot be returned under EU cooling-off regulations.

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Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved:

• Refunds will be processed to your original payment method

• Processing may take up to 10 business days

• Banks and credit card providers may require additional processing time

If more than 15 business days have passed since approval, please contact:

📧 admin@xpn-sa.co.za
📞 +27 (0) 82 444 1796

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Important Disclaimer

All supplements are sold for nutritional support purposes only. Results may vary based on individual body composition, diet, training intensity, and lifestyle.

XPN SA does not guarantee specific performance, muscle gain, fat loss, or health outcomes.

Always consult a qualified healthcare professional before starting any new supplement, especially if you are pregnant, nursing, have medical conditions, or are taking medication.

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